Primjena alata kontrole kvalitete u proizvodnji namještaja

master's thesis

• Title (english): Application of Quality Control Tools in Furniture Production
• Author: Marko Ljuba
• Mentor: Krešimir Greger (mentor)
• Committee member: Krešimir Greger (predsjednik povjerenstva)
• Committee member: Andreja Pirc Barčić (član povjerenstva)
• Committee member: Kristina Klarić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Forestry and Wood Technology; (Institute of Production Organisation); Zagreb
• Defense date and country: 2017-09-22, Croatia
• Scientific / art field, discipline and subdiscipline: BIOTECHNICAL SCIENCES; Wood Technology

Abstract

Primjena alata kontrole kvalitete sastavni je dio sustava upravljanja kvalitetom. Podaci o sustavu upravljanja kvalitetom dobiveni su tvrtki koja se bavi proizvodnjom namještaja. Na temelju podataka prikupljenih u proizvodnji namještaja provedena je analiza uzroka nastanka nesukladnih proizvoda primjenom klasičnih alata kontrole kvalitete. U određivanju su korišteni sljedeći alati kontrole kvalitete: dijagram uzroka i posljedica, pareto dijagram, dijagram tijeka, ispitni list, histogram, dijagram raspršenja i kontrolne karte. Pravilnom primjenom statističkih alata kontrole kvalitete dobiva se grafički prikaz kretanja vrijednosnih svojstva kvalitete kroz cijelokupan proizvodni proces, što je vrlo bitno za postizanje visoke kvalitete krajnjeg proizvoda. Cilj suvremenog poslovnog poduzeća jest pružanje proizvoda ili usluga po najvišim standardima, jer u konačnici kvaliteta predstavlja zadovoljstvo kupaca, a zadovoljstvom kupaca se postiže konkurentnost na tržištu dobara i usluga.

Abstract (english)

The application of quality control tools is a structural part of the quality management system. The information about quality management system was obtained in a furniture manufacturing company. Based on the data collected in the furniture production line, the cause analysis of non comfoming products was carried out using the classic quality control tools. The following quality control tools were used for determining the cause of non comfoming products: cause and effect diagram, pareto diagram, flow diagram, check sheet, histogram, scatter diagram and control charts. Proper application of statistical quality control tools provides a graphical representation of the flow of quality properties throughout the entire production line, which is important for achieving a high-end quality product. A modern business company's objective is to provide products or services at the highest standards, because quality is ultimately customer satisfaction, and the competitiveness goods and services is achieved by customer satisfaction.

• Keywords: upravljanje kvalitetom; alati kontrole kvalitete; proizvodnja namještaja
• Keywords (english): Quality Management; Quality Control Tools; Furniture Production
• Language: croatian
• URN:NBN: urn:nbn:hr:108:646301
• Study programme: Title: Wood Technology Processes; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka drvne tehnologije (magistar/magistra inženjer/inženjerka drvne tehnologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2017-10-19 10:48:31